Shipping and payments
Shipping costs and timing
Product prices are inclusive of all taxes and duties. All prices are expressed in Euros.
The delivery of the products purchased on the Shop is currently carried out throughout the Italian territory and also abroad, (except for some products of the "fresh" category indicated below).
In the event that the shipping address is at a post office box or post office or in a location other than that indicated, Eligere Food will terminate the contract pursuant to and for the purposes of art. 1456 of the Italian Civil Code and the reimbursement of the total amount due, if already paid, without undue delay and, in any case, within 15 working days from the sending of the order. The refund amount will be communicated to the user via e-mail and credited to the same payment method used by the user for the purchase.
The shipping costs of the Products, which may vary in relation to the product, weight or delivery address (Italy or abroad), and any other possible additional cost are charged to the user, unless otherwise indicated. Their amount will be expressly and separately indicated (in Euros and inclusive of VAT) in the Product Sheet and in the order summary and, in any case, before the user proceeds with the transmission of the same, as well as in the order confirmation e-mail.
The cost of standard delivery service in Italy varies based on the weight of the purchased product:
- Shipping between 0-10 Kg - Price: € 9.90
- Shipping for orders over 10 Kg - Price: € 14.90
In the event that the order contains a product of the "Fresh" category, as of today Caviar - Salmon - Butter, regardless of the weight, the shipping cost will be € 14.90.
Free shipping for orders over € 119
The cost of the standard delivery service abroad for shipments between 0-20 Kg is 14,90 €. Fresh products, specifically; Caviar - Salmon - Butter - Cheeses and Cold Cuts are not delivered abroad.
Delivery times are approximately 3-5 working days from receipt of payment.
Shipments of the "Fresh" category are carried out on Monday and Friday. The delivery time must therefore be calculated starting from these days.
Alternatively, the products can be collected at the headquarters in Piazza Luca Marenzio 18 in Coccaglio (BS) every day except Sunday and Monday.
The Customer may pay the price of the Products and the related delivery costs by credit card, prepaid cards, PayPal, bank transfer in advance.
The circuits on which it is possible to buy on the Site are:
- Visa / Visa Electron
- American Express
To ensure maximum security, the Customer will carry out the payment transaction directly on the bank's secure server (STRIPE).
The Site does not store the Customer's credit card number, but thanks to the protected communication system of the reference credit institution, from the second expense, the Customer - by selecting the appropriate option - can proceed with the purchase without entering your data again. The reference credit institution uses the SSL protocol to encrypt the data transmitted between its server and the Client's browser.
Once the order is confirmed, the Customer will be redirected to the PayPal site where he can make the payment with his account or using a card, even prepaid, or in any case according to the methods accepted by Paypal and in compliance with the relative conditions.
The customer must make the transfer within 2 days from the date of the order. If the payment does not occur within 2 days, the order will be canceled and the goods will be available again for purchase by other customers. The Customer who has not made the transfer may be contacted by the Customer Service in order to clarify whether the cause of the non-credit is due to the Customer's will not to confirm the purchase or to other causes.
Data for the transfer: c / c: ELIGERE FOOD SRL
IBAN: IT 09E0503454390000000009849
Bank: BANCO BPM
Reason: the Customer must indicate the date and order number in the reason for the transfer, which can be found in the confirmation email (eg "Order 01/01/19 n. 100012345").