Privacy Policy

PRIVACY POLICY
pursuant to EU Regulation no. 679/2016 ("GDPR") and of Legislative Decree 196/2003 as amended by Legislative Decree 101/2018

This information (hereinafter "Information") is provided pursuant to EU Regulation 679/2016 and the subsequent national adaptation legislation (hereinafter, collectively "GDPR") and describes how the companies identified in point 2. below collect and process Personal Data (the term "Personal Data" will mean all the categories listed in point 3. below, considered jointly) of users or customers and covers data collection activities - both online and offline - through the various channels, such as websites web in particular www.eligerefood.it, apps, social networks, physical stores, and, more generally, all collection activities in which express reference is made to this Privacy Policy.

Eligere Food may modify, supplement or periodically update this Information, also in consideration of any changes to the applicable legislation or provisions of the Guarantor for the Protection of Personal Data. Substantial changes and updates to the Information will be applied and brought to the attention of the interested parties as soon as they are adopted by updating the link to the Privacy Information in the footer of the Site. Eligere Food invites the user to consult this Information regularly to know the latest. updated version in order to always be informed about the way in which Personal Data is collected and used. In the event of changes that significantly affect the rights of the registered user, Eligere Food will inform registered users via e-mail and the communication will be made with reasonable notice.

WHO WE ARE

Eligere Food as independent data controller, in carrying out its activities pays the utmost attention to the security and confidentiality of personal data.
Eligere Food deals with:
- manage the website www.eligerefood.it (e.g. operation of the Sites, cookies, e-commerce)
- organize activities related to virtual stores and manage the purchase of products and services from the virtual store.

WHAT PERSONAL DATA CONCERNING YOU MAY BE COLLECTED

Eligere Food may independently collect certain categories of personal data concerning you for its business (the term "Personal Data" will mean all the categories listed below, considered jointly). In particular, Eligere Food can collect:
- Contact details - name, surname, address, telephone, e-mail address and any other data you voluntarily provided within the Sites to proceed with online orders and to register.
- Demographics and interests - data describing your demographic characteristics or habits, such as date of birth, age or age group, gender, geographic origin (postcode / zip code), preferred products, hobbies and interests and information about family or lifestyle.
- Payment data - information relating to the purchase you made and the related payment (eg credit / debit card number, IBAN). These data will be processed to the extent necessary in case of periodic payments, and if you have not opposed the processing by changing your settings from "My account" of the Sites, from the "Payment Methods" section saved for subsequent purchases.
- Use of the website - information relating to the ways in which you use the Sites, open or forward our communications, including information collected through cookies (you can find our Cookie Policy, which regulates the details); Data provided by third parties (eg: postal service companies, couriers, data entry companies) - all Personal Data that Eligere Food. receives from other sources to perform its services.
- Social Log-In - information relating to your Social account as well as other data provided by you to the Social Network used to log in to the Site, which can be communicated based on the privacy preferences that you have set on this Social Network .

As a rule, Eligere Food will not process Personal Data concerning personal beliefs, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, information relating to health, sexual life or sexual orientation (of hereinafter "Special Categories of Data"). In the event that it is necessary to process the Special Categories of Data, Eligere Food undertakes to process such data in accordance with the applicable legislation. The legal basis for this processing is, as a rule, the fulfillment of a legal obligation, it being understood that Eligere Food will ask for your explicit consent if there is no concrete legal obligation for the processing of such data.

HOW WE COLLECT YOUR PERSONAL DATA

Eligere Food may collect and process your Personal Data in the manner described below.

- if you register on the Sites or if you register via apps, social networks or other websites in the ownership or availability of Eligere Food;
- if you make online purchases or sign up for loyalty programs, or prize events;
- if you subscribe to the newsletter relating to the virtual store;
- if you contact Customer Service;

If you provide Personal Data on behalf of someone else, you must always ensure, in advance, that the interested parties have read this Privacy Policy and that they have given their consent where necessary. Eligere Food asks you to help keep your Personal Data updated, informing them of any changes.

COMPULSORY OR OPTIONAL NATURE OF DATA CONFERENCE AND CONSEQUENCES OF ANY REFUSAL TO PROVIDE DATA

The Personal Data required for registration on the Sites or identified with an asterisk in the forms relating to the various activities are necessary to allow the registration itself, as well as the data required to allow you to use the purchase and / or booking functionality and / or online order or for the provision of the specific service requested. Unnecessary Personal Data are not identified with an asterisk in the various forms and may not be returned without any consequence.

FOR WHAT PURPOSES MAY YOUR PERSONAL DATA BE USED

Eligere Food may process your Personal Data for one or more of the purposes set out below and on the basis of the legal basis indicated from time to time.

A) Fulfillment of purchase orders formulated through the site and activities related to order management (eg: providing ecommerce services, sales and after-sales customer assistance, communications with the customer on the status of the order, receiving their requests information relating to the products purchased, payment management, reports, home delivery and / or collection by you at the agreed point of sale, etc.); as well as to ensure the correct fulfillment of the obligations established by law, including the legislation on prize events in the event of your participation in them;
Your contact details and payment details may be processed by Eligere Food in order to fulfill your purchase order formulated by filling in the appropriate form on the Sites.

Prerequisite for processing: execution of a contract of which the interested party is a party and compliance with the legal obligations related to this contract. The conferment is mandatory to process your order; failing that we will not be able to give you course.

B) Account management in case of registration on the Sites for the use of the related services
The use of the Sites does not require the creation of a personal account; however, to access some pages reserved for registered users, you must create one and become, in this way, a registered user.

The Personal Data you provide may be processed by Eligere Food for the management of your personal account on the Sites.
Prerequisite for processing: execution of pre-contractual measures requested by the interested party and execution of a contract of which the interested party is a party. The provision is mandatory for the creation and management of the account; failing that we will not be able to give you course.

C) Adhere and execute the loyalty programs launched by the Holders (e.g. cashback) and / or the agreements stipulated between Eligere Food and various entities (both public and private) and to proceed with the release and management of the related cards necessary for take advantage of the relative rewards and / or discounts connected to these programs and / or agreements.
Your contact details and payment details may be processed by Eataly D. and Eataly N. for the purpose of managing loyalty programs and / or to adhere to the aforementioned conventions, as well as for the issue of the relative card and allow you to use of the relative prizes and / or discounts connected to such programs and / or conventions. The conferment is mandatory to allow participation in these programs and conventions.

Prerequisite for processing: execution of a contract of which the interested party is a party and compliance with the legal obligations related to this contract.
The provision is mandatory to implement the aforementioned loyalty programs; failing that we will not be able to give you course.

D) Marketing activities
Your contact details may be processed by Eligere Food for marketing and advertising communication purposes (also personalized, in the case of consent given pursuant to point F below), made through automated contact methods (e-mail, sms and other mass messaging, etc.) and traditional methods of contact (for example, paper mail, telephone call with operator) or for market research and statistical surveys, where you give us specific consent and within the limits of what is described in the relative formula.

Your contact details may also be processed by Eligere Food for the periodic sending of direct communications to inform you about promotional sales initiatives, including periodic ones (eg. Newsletters aimed at keeping you updated on products and services or initiatives promoted by the owners).

Prerequisite for processing: the consent of the interested party.

Failure to give consent to marketing activities does not have consequences on contractual relationships. The consent can be revoked at any time by means of the contacts indicated below in the section "Your rights regarding data protection". Furthermore, you may at any time indicate the contact method you prefer among those listed above and may oppose the receipt of promotional communications through all or only some of these contact methods.

E) Sending newsletters for the promotion of products and services similar to that of a previous purchase.

Your contact details relating only to your e-mail coordinates may be used by Eligere Food for promotional purposes relating to products and services similar to those of your purchase. Following a purchase on the Sites, the user will receive the Newsletter relating to similar products or services offered on the Sites.

Prerequisite for processing: Eligere Food's legitimate interest in maintaining an effective contractual relationship with you.

Your right to oppose this treatment remains valid immediately (i) through the appropriate link at the end of each e-mail, (ii) by changing your preferences from the "My account" section on the Sites, or (iii) to by means of the contacts indicated below in the section "Your data protection rights". The user can also modify or enrich their preferences at any time through the appropriate "Newsletter" drop-down menu on www.eligerefood.it, expressing their consent to be contacted regarding offers on specific stores, or products of interest. .

F) Profiling activity
Eligere Food may use Personal Data for profiling purposes including, by way of example, the processing of Personal Data relating to your choices, purchasing habits and preferences, the geographical area of ​​reference, data analysis relating to any registration to Sites and the use of the same, goods or services purchased, consumption range, level of expenditure incurred, active services, frequency of use, as well as for the creation of profiles (individual and / or aggregated) for the improvement of services and / or products offered by Eligere Food, as well as to offer you personalized commercial communications that may be of interest to you in the event of consent pursuant to point D) above.

Prerequisite for processing: the consent of the interested party.

Failure to give consent to profiling activities does not have consequences on contractual relationships. The consent can be revoked at any time by means of the contacts indicated below in the section "Your rights regarding data protection", also in relation to the methods of processing your data.

G) Defense of rights during judicial, administrative or extrajudicial proceedings, and in the context of disputes arising in relation to the services offered
Your Personal Data may be processed by Eligere Food to defend your rights or act or even make claims against you or third parties.

Prerequisite for processing: Eligere Food's legitimate interest in protecting its rights.

You have the right to object at any time, for reasons connected to your particular situation, to the processing of personal data concerning you carried out by the owners for the pursuit of their legitimate interest. The objection request must be addressed to the following address: info@eligerefood.it

H) Analysis and improvement of services
Your Personal Data may be processed by Eligere Food to analyze and improve its services with a view to customer satisfaction by measuring the degree of customer satisfaction with regard to the services and / or products provided (e.g. purchases, courses, events, etc. .) and to collect other useful information in order to adapt their processes to what will emerge from the survey itself.

Prerequisite for processing: Eligere Food's legitimate interest in maintaining an effective contractual relationship with you.

You have the right to object at any time, for reasons connected to your particular situation, to the processing of personal data concerning you carried out by the owners for the pursuit of their legitimate interest. The objection request must be addressed to the following address: info@eligerefood.it

HOW LONG WE KEEP YOUR DATA

Eligere Food retains your personal data only for the time necessary to achieve the purposes for which they were collected or for any other legitimate related purpose.
Your personal data that are no longer necessary, or for which there is no longer a legal prerequisite for its conservation, will be irreversibly anonymised or securely destroyed.

Below are the storage times in relation to the different purposes listed above:

to. Fulfillment of purchase orders formulated through the website and activities related to order management: the Personal Data processed for the execution of the purchase order through the site will be held by Eligere Food for the time necessary to manage contractual obligations and thereafter for 10 years.
b. Adhere and execute the loyalty programs called Eligere Food and / or the agreements stipulated between the Owners and various entities (both public and private): the Personal Data processed for the execution of the loyalty programs and / or agreements will be kept by Eligere Food for the time necessary to manage contractual obligations and subsequently for 10 years.
c. Promotion of products similar to that of a previous purchase: the Personal Data processed for this purpose may be kept by Eligere Food for 24 months from the date of your previous purchase (unless you object to it earlier).
d. Marketing activities to provide promotional offers: the Personal Data processed for this purpose may be kept for 24 months from the date on which Eligere Food obtained your last consent for this purpose (unless you have revoked it earlier).
is. Profiling Activity: the Personal Data processed for this purpose may be kept for 12 months from the date on which Eligere Food obtained your last consent for this purpose (unless you have revoked it earlier).
f. Defend your rights during the course of judicial, administrative or extrajudicial proceedings, and in the context of disputes arising in relation to the services offered: the Personal Data processed for this purpose will be kept by Eligere Food for 10 years.
g. Analyze and improve your services: the Personal Data processed for this purpose will be kept by Eligere Food for 12 months.

TRANSFER OF DATA TO COUNTRIES NOT BELONGING TO THE EU

Eligere Food may have to transfer your data to countries that do not belong to the European Union (EU) or the European Economic Area (EEA) (hereinafter the "Third Countries") whose data protection laws may be of standard lower than those in the EEA. In the latter case, Eligere Food will ensure that all your data accessible outside the EEA are treated with appropriate safeguards. Eligere Food will provide adequate guarantees and safeguards for such cross-border transfers, in compliance with the provisions of the legislation on the protection of personal data; these include the use of Standard Contractual Clauses approved by the European Commission, Codes of Conduct and / or Binding Corporate Rules. Such clauses impose similar data protection obligations directly on the recipient, unless we are allowed by applicable data protection law to transfer data without such formalities. Some Third Countries, such as Canada and Switzerland, have been authorized by the European Commission as they provide protection similar to that of the EEA data protection legislation, and therefore no additional legal safeguards are necessary.

CONTACTS

The contact details of Eligere Food are as follows:

- Eligere Food Srl, with registered office in Piazza Luca Marenzio 18, 25030 Coccaglio (BS), VAT number: 04032240980, email address info@eligerefood.it

The appointed data protection officer (DPO) can be contacted at the email address indicated above.

YOUR RIGHTS IN THE FIELD OF DATA PROTECTION AND YOUR RIGHT TO MAKE COMPLAINTS BEFORE THE SUPERVISORY AUTHORITY

Under certain conditions, you have the right to ask:
- access to your personal data;
- a copy of the personal data you have provided us (so-called portability),
- the correction of the data in our possession;
- the cancellation of any data for which Eligere Food no longer has any legal basis for processing;
- the withdrawal of your consent, in the event that the processing is based on consent;
- the limitation of the way in which Eligere Food processes your personal data, within the limits established by current legislation.

Right to object: You have the right to object at any time, for reasons connected to your particular situation, to the processing of personal data concerning you carried out by the owners for the pursuit of their legitimate interest. The objection request must be addressed to the following address: info@eligerefood.it

The exercise of the above rights is subject to some exceptions aimed at safeguarding the public interest (for example the prevention or identification of crimes) and the interests of Eligere Food. In the event that you exercise any of the aforementioned rights, it will be the responsibility of Eligere Food to verify that you are entitled to exercise it and you will be informed, as a rule, within one month.

For any complaints or reports on the methods of processing your data, Eligere Food will make every effort to respond to your concerns. However, if you wish, you can forward your complaints or reports to the data protection authority.

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